Introduction to Front Office (FO) Services covers lessons that will help you know and understand the duties and responsibilities of the front office department. In addition to that, this module will be tackling the specifications and job descriptions of a front office staff, as well as the design and equipment used in the front office.
Providing Front Office Services (FOS) discusses topics on the know-how of the front office, as well as your duties responsibilities as an front office staff. This module will be covering topics such as receiving and processing guest reservation, providing accommodation and concierge services, conducting night audit, performing front office financial activities, and providing club reception services.